Primary Objective
The Operations Supervisor supports the Operations Manager through collaborative management of clinic operations and staff to ensure effective, efficient delivery of high-quality patient care and an excellent patient experience.
Essential Functions
Supervision:
Finance:
Patient Experience:
Training & Communication:
Skills and Abilities
Core Competencies
Clinical Competencies
N/A
Accountability
Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.
The Operations Supervisor impacts CEENTA’s ability to achieve its mission by supporting the Operations Manager through collaborative management of clinic operations and staff to ensure effective, efficient delivery of high-quality patient care and an excellent patient experience.
Supervisory Responsibilities
This position supervises a team of employees to support clinic operations and reports to the Operations Manager.
Education
High school diploma or equivalent required. Associate’s or Bachelor’s degree preferred.
Experience
One to three years’ supervisory experience in a medical office setting required.
Certificates, Licenses, Registrations
Certifications, licenses, or registrations a plus.
Training Period
6-8 weeks of on the job training with the Operations Manger
Supply Ordering Training with the Purchasing Department; mandatory refresher training to occur biannually
EHR training will be provided
Work Environment
The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Operations Supervisor functions in a multi-specialty clinic or clinics with high patient volume. This role may be exposed to contagious or infectious diseases, and therefore, may be required to wear personal protective equipment at times. This position routinely uses standard office equipment, including computers and multi-line telephones.
Position Type and Expected Hours of Work
This is a full-time, exempt position with core business hours Mondays-Fridays. Hours are subject to variation based upon business needs.
Physical ,Mental, and Other Requirements
The physical and mental demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
Mental Demands:
Other Requirements:
Travel
Travel to other CEENTA locations required depending on business needs.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. In addition to those essential functions identified above, individuals in this position are also responsible for performing other duties or tasks that may be assigned. CEENTA retains the discretion to ad or change the essential job functions of this position at any time without notice.
A Typical Day in the Position
A typical day for the Operations Supervisor involves supervising and/or assisting with daily operations of a multispecialty clinic in collaboration with the Operations Manager to ensure providers and staff can deliver effective, efficient, high-quality patient care that results in an excellent patient experience. They promptly and appropriately respond to questions or concerns from patients, providers, and staff. They assist the Operations Manager with staff schedules, time & attendance, and performance management. They manage clinical and administrative supply inventory and ensure facilities and equipment are in good working order.
Equal Employment Opportunity Statement
The Company bases all applicant and employee employment decisions without regard to race, creed, color, religion, age, gender identity or expression, sexual orientation, pregnancy, genetic information, national origin, sex, uniform service, veteran status, protected disability, and any other category protected under federal or state law. This policy of equal employment opportunity applies to all policies and procedures relating to employment including, but not limited to recruitment, placement, employee training and development, promotion, benefits, compensation, leaves of absence, position elimination, layoff, recall, termination, and all other terms and conditions of employment. The Company opposes racial injustice and racial inequality. We strive to provide a diverse workplace wherever employee’s background and experiences are important and bring value to us as an organization. Employees should bring any violations of this policy to the attention of Human Resources.
The South Carolina Pregnancy Accommodation Act protects individuals from employment discrimination for medical needs arising from pregnancy, childbirth or related medical conditions. The Act, which amended the South Carolina Human Affairs Law, also requires that employers provide reasonable accommodations for medical needs arising from pregnancy, childbirth or related medical conditions. Should you have any questions, please contact Human Resources.
Accessibility Accommodation Statement Charlotte Eye, Ear, Nose and Throat Associates is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified employee or applicant with regard to any terms or conditions of employment on the basis of such an individual’s disability. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact [email protected].